I realized my account was hacked, as well as my email, because they had deleted the mes...
GetHuman-akferg's customer service issue with Instagram from November 2018
Help with my Instagram issue
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Waiting to see what went wrong with our suggestion for how to get Instagram help.
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Before contacting them, items GetHuman-akferg may need:
Username on Account, Country you are located, Email on Account, Full Name, and Business Document that proves ownership of business account
Top Tip from another customer
If you believe your Instagram account was hacked and need to recover the account then click here https://help.instagram.com/contact/272476913194545?helpref=faq_content enter your username and email to the account, then click “Yes”. A new list should appear below so click “Yes” then “Yes” then “More than 10 weeks” then “2 weeks or less” from there click “Send”. You should be receive a response from Instagram within 24 -72 hours.
The issue in GetHuman-akferg's own words
I realized my account was hacked, as well as my email, because they had deleted the messages. I found the messages in the trash and was able to reset the password quickly through that. Then I sent the message through Instagram and they sent the * digit code that I needed to send them with a pic of me. I disabled my account before I sent the code in. In the meantime, they hacked my account again and changed the user name, pw and email again. My phone number is the only thing still attached to the account but now I can’t get into my account and I’m receiving a generic message from Facebook*Instagram. Please help! I need to speak to a human to get my account back!
GetHuman-akferg did not yet indicate what Instagram should do to make this right.
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