Someone has used my e-mail address to set up an Instagram account. I tried to create a...

GetHuman-julietka's customer service issue with Instagram from November 2018

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The issue in GetHuman-julietka's own words
Someone has used my e-mail address to set up an Instagram account. I tried to create an account, found this out, and then reset password. I then typed in a new password, and it asked me for a security text on my phone. I typed in the number that Instagram gave me but it kept saying try again. Please can you sort this out, and make sure that whoever is using my e-mail address is barred from doing so.
GetHuman-julietka did not yet indicate what Instagram should do to make this right.
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Instagram

Customer service issue
Reported by GetHuman-julietka
Nov 28th, 2018 - 9 mons ago
I have an issue with Instagram too
Not resolved
Seen by 18 customers so far
Similar issue to 21892 others
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Timeline
GetHuman-julietka started working on this issue
Nov 28th, 2018 12:57pm