Hello,**I have reason to believe our company instagram has been hacked. The instagram u...

GetHuman1635689's customer service issue with Instagram from November 2018

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Help with my Instagram issue
First: share to improve GetHuman1635689's odds
Strength in numbers! Companies respond better when others are watching.
GetHuman1635689's next move: go to the Instagram help center.
Instagram doesn't have a customer phone number that is answered by an agent. Instead, GetHuman1635689 will want to follow the link below to head to their help center. We will check on GetHuman1635689 later to make sure it's all set or try to help escalate.
If time is of the essence or you are lost, we partner with a BBB-accredited US-based company that has live experts you can chat with about issues like this for roughly $20-45. Chat now with an expert.
Before contacting them, items GetHuman1635689 may need:
Username on Account, Country you are located, Email on Account, Full Name, and Business Document that proves ownership of business account
Top Tip from another customer
If you believe your Instagram account was hacked and need to recover the account then click here https://help.instagram.com/contact/272476913194545?helpref=faq_content enter your username and email to the account, then click “Yes”. A new list should appear below so click “Yes” then “Yes” then “More than 10 weeks” then “2 weeks or less” from there click “Send”. You should be receive a response from Instagram within 24 -72 hours.
The issue in GetHuman1635689's own words
Hello,**I have reason to believe our company instagram has been hacked. The instagram username is WWITM and the name is Worldwide Influence The Magazine. It was originally under my phone number ***-***-****, but a few hours it was changed to a phone number ending in “**” and an Email: *****@***.com. Nobody in our team has that phone number or email. We need to know what happened ASAP.**Thank you so much,*Chantel Sasani
GetHuman1635689 did not yet indicate what Instagram should do to make this right.
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Instagram

Customer service issue
Reported by GetHuman1635689
Nov 27th, 2018 - 9 mons ago
I have an issue with Instagram too
Not resolved
Seen by 3 customers so far
Similar issue to 21721 others
0 customers following this
Follow this issue to see how it gets fixed
Timeline
GetHuman1635689 started working on this issue
Nov 27th, 2018 8:15am