My wife recorded a live video today on instagram account leilazintilis** linked to Leil...

GetHuman-stuzinty's customer service issue with Instagram from November 2018

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The issue in GetHuman-stuzinty's own words
My wife recorded a live video today on instagram account leilazintilis** linked to Leila Loves Life on facebook. Whilst I can go into the video and see it, and her phone settings are set to automatically save and archive the videos...when she logs on to Instagram, she cannot click on her profile and watch the recording. She also cannot find the recording in her archive or find a way to share the video without having to use another phone to record the video playing. All she needs to be able to do is to view the video and be able to share the link with her business friends and that the file also appear in the archive. She can be emailed on *****@***.com
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Instagram

Customer service issue
Reported by GetHuman-stuzinty
Nov 26th, 2018 - 3 mons ago
I have an issue with Instagram too
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Seen by 5 customers so far
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Timeline
GetHuman-stuzinty started working on this issue
Nov 26th, 2018 7:26pm