I tried logging on my Instagram this morning and I received a pop up saying “you’ve bee...

GetHuman-bookeybe's customer service issue with Instagram from November 2018

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Help with my Instagram issue
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Instagram doesn't have a customer phone number that is answered by an agent. Instead, GetHuman-bookeybe will need to dig through the advice provided by Instagram, other customers and consumer advocacy websites like GetHuman. Here are some instructions we've written for similar issues- hopefully GetHuman-bookeybe can let us know if they help or not.
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Before contacting them, items GetHuman-bookeybe may need:
Username on Account, Country you are located, Email on Account, Full Name, and Business Document that proves ownership of business account
Top Tip from another customer
If you believe your Instagram account was hacked and need to recover the account then click here https://help.instagram.com/contact/272476913194545?helpref=faq_content enter your username and email to the account, then click “Yes”. A new list should appear below so click “Yes” then “Yes” then “More than 10 weeks” then “2 weeks or less” from there click “Send”. You should be receive a response from Instagram within 24 -72 hours.
The issue in GetHuman-bookeybe's own words
I tried logging on my Instagram this morning and I received a pop up saying “you’ve been logged out of brookepatro account. The account owner may have changed password.” That is when I immediately knew my account was hacked. Last time I was on my account was yesterday night. And everything was fine. I had my boyfriend check my account and he said my name for the account is under a different person and my profile pic was changed to that other person. **I can not access my Instagram. All of my followers and friends are under my hacker. **Please help me fix my previous account. I am extremely upset. I do not want to have to start all over again with gaining followers! I have pictures that mean everything to me on my Instagram. **The email I used for my account is my personal email which is *****@***.com**The only username I have ever used was brookepatro**Please get back to me as soon as possible. I really want this fixed. I am praying it gets resolved. **The link of my hacked profile is the following: https:**instagram.com*modiluneaverie?utm*source*ig*profile*share&igshid**kvcjolxtcvnz**Sincerely, Brooke

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Instagram

Customer service issue
Reported by GetHuman-bookeybe
Nov 14th, 2018 - 3 years ago
Not resolved
Seen by 7 customers so far
Similar issue to 20222 others
0 customers following this

Timeline

GetHuman-bookeybe started working on this issue
Nov 14th, 2018 7:17pm