my account sofiapoma* has been disabled two days ago but I don't know why, I read insta...

GetHuman1543928's customer service issue with Instagram from November 2018

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Help with my Instagram issue
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GetHuman1543928's next move: try the Instagram help center again.
Instagram doesn't have a customer phone number that is answered by an agent. Instead, GetHuman1543928 will want to follow the link below to head to their help center. We will check on GetHuman1543928 later to make sure it's all set or try to help escalate.
Before contacting them, items GetHuman1543928 may need:
Username on Account, Country you are located, Email on Account, Full Name, and Business Document that proves ownership of business account
Tip from another customer
If you believe your Instagram account was hacked and need to recover the account then click here enter your username and email to the account, then click “Yes”. A new list should appear below so click “Yes” then “Yes” then “More than 10 weeks” then “2 weeks or less” from there click “Send”. You should be receive a response from Instagram within 24 -72 hours.
The issue in GetHuman1543928's own words
my account sofiapoma* has been disabled two days ago but I don't know why, I read instagram terms and I'm sure I've always respected them. *I've sent everything Instagram asked me (photos of myself where I'm holdin a sheet with the code they sent me) by mail but nobody did anything.*All I ask is just to have my account back because I'm tired of this stuff also because I've been hacked two times and this is my second account... I won't like to create a new one again. *Please, hel me to have my instagram account back!!!
GetHuman1543928 did not yet indicate what Instagram should do to make this right.
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Customer service issue
Reported by GetHuman1543928
Nov 12th, 2018 - 4 mons ago
I have an issue with Instagram too
Not resolved
Seen by 5 customers so far
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GetHuman1543928 started working on this issue
Nov 12th, 2018 11:43am