Dear Sir*Madame,*I am writing regarding a hacked Instagram account, which we tried to f...

GetHuman-azorina's customer service issue with Instagram from October 2018

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The issue in GetHuman-azorina's own words
Dear Sir*Madame,*I am writing regarding a hacked Instagram account, which we tried to fix via Instagram support and even got a response from them ones, but then nothing happened and they are not replying any more. *The issue is with this Instagram page: https:**www.instagram.com*****band *It was hacked and stolen on September **th, we got no warnings or notifications regarding this. Right after the intervention the account's contact details and linked email address were changed, the page was renamed to https:**www.instagram.com*duzilkreeivy and then to https:**www.instagram.com*football*tv*ru *the link of the account to the band's Facebook page remained as it was, but Facebook support is also not responding.*We don't know what else can we do to fix this issue and get our account back. Maybe you can help us? many thanks in advance. I state my email address below, it is not the one that the account in questions was linked to.

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Instagram

Customer service issue
Reported by GetHuman-azorina
Oct 22nd, 2018 - 2 years ago
Not resolved
Seen by 5 customers so far
Similar issue to 17720 others
0 customers following this
Items needed
Username on Account
Country you are located
Email on Account
Full Name
Business Document that proves ownership of business account

Timeline

GetHuman-azorina started working on this issue
Oct 22nd, 2018 11:48am