But I have found that with my account name is associated an e-mail which is NOT MINE???? S
GetHuman-erifila's customer service issue with Instagram from October 2018
Help with my Instagram issue
First: share to improve GetHuman-erifila's odds
Strength in numbers! Companies respond better when others are watching.
GetHuman-erifila's next move: try the Instagram help center again.
Instagram doesn't have a customer phone number that is answered by an agent. Instead, GetHuman-erifila will want to follow the link below to head to their help center. We will check on GetHuman-erifila later to make sure it's all set or try to help escalate.
Before contacting them, items GetHuman-erifila may need:
Username on Account, Country you are located, Email on Account, Full Name, and Business Document that proves ownership of business account
Tip from another customer
If you believe your Instagram account was hacked and need to recover the account then click here https://help.instagram.com/contact/272476913194545?helpref=faq_content enter your username and email to the account, then click “Yes”. A new list should appear below so click “Yes” then “Yes” then “More than 10 weeks” then “2 weeks or less” from there click “Send”. You should be receive a response from Instagram within 24 -72 hours.
The issue in GetHuman-erifila's own words
Hello, I have a problem with one of my instagram accounts. @erifila. The other one is antoanetavucheva. You can compare the pictures of me. I cannot access @erifila. When I tried to retrieve my password instagram has sent the new one to wrong e-mail adrress. .........@mail.ru. But this is not my e-mail at all. I am from Bulgaria.. This is a Russian e-mail and it's not mine. Please help me to access my account. I think it has been stolen :( ************, ********** ************** **** ** ** **
GetHuman-erifila did not yet indicate what Instagram should do to make this right.
I have an issue with Instagram too
How GetHuman-erifila fixed the problem
We are waiting for GetHuman-erifila to fix the problem and share the solution with the rest of us customers.
Follow this to see how it gets fixed
Find similar issues & fixes
Follow other customers in the midst of the same issue or find a prior solution.