I can't re install Instagrma on my mobile (huawei * ascend).**I had to unistall Instagr...

GetHuman1363547's customer service issue with Instagram from October 2018

Help with my Instagram issue
The issue in GetHuman1363547's own words
I can't re install Instagrma on my mobile (huawei * ascend).**I had to unistall Instagram yesterday, it didn't work and, if it opened, it crashed in a few.*So, I unistalled the app and I tired to re install form google play store.**I tried many time but after the dowload keep showing the message "error -**".**I tried all the process and tips I found on line, but they didn't work.**I spoke wiht Google support and we verified the problem is not wit goggole play store (I can donwload and install other apps), so they suggested to contact you.**My instagram account is working, I can see it from my laptop.**Could you help me to fix this problem with the app on my mobile phone?
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Customer service issue
Reported by GetHuman1363547
Oct 17th, 2018 - 3 mons ago
I have an issue with Instagram too
Seen by 3 customers so far
Similar issue to 17267 others
0 customers following this
Items needed
Username on Account
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Business Document that proves ownership of business account
GetHuman1363547 started working on this issue
Oct 17th, 2018 2:28pm
GetHuman1363547 indicated the issue is not fixed yet.
Oct 18th, 2018 2:35pm