Someone has logged into my accout somehow, changed my photo, name and bio. They has als...

GetHuman1348112's customer service issue with Instagram from October 2018

17082 similar
0 following
Help with my Instagram issue
First: share to improve GetHuman1348112's odds
Strength in numbers! Companies respond better when others are watching.
GetHuman1348112's next move: go to the Instagram help center.
Instagram doesn't have a customer phone number that is answered by an agent. Instead, GetHuman1348112 will want to follow the link below to head to their help center. We will check on GetHuman1348112 later to make sure it's all set or try to help escalate.
Before contacting them, items GetHuman1348112 may need:
Username on Account, Country you are located, Email on Account, Full Name, and Business Document that proves ownership of business account
Tip from another customer
If you believe your Instagram account was hacked and need to recover the account then click here enter your username and email to the account, then click “Yes”. A new list should appear below so click “Yes” then “Yes” then “More than 10 weeks” then “2 weeks or less” from there click “Send”. You should be receive a response from Instagram within 24 -72 hours.
The issue in GetHuman1348112's own words
Someone has logged into my accout somehow, changed my photo, name and bio. They has also changed my email and password for the account so i can no longer access it, and when i click the link to veryify my email or change my password, it prompts that an email has been sent to the changed email and not the original one (mine) so there is no way for me to get back into the account to change the details back. I also did not receive an email suggesting that my info had been changed.
GetHuman1348112 did not yet indicate what Instagram should do to make this right.
I have an issue with Instagram too
How GetHuman1348112 fixed the problem
We are waiting for GetHuman1348112 to fix the problem and share the solution with the rest of us customers.
Follow this to see how it gets fixed
Do you have a customer issue as well?
We can help you get Instagram's attention and get better help faster. Tap below to get started.
Having Instagram issues too?
Get tips from pros & other customers, and get it handled faster:
For better results, write at least 100 characters
How would Instagram email you?
This email address isn't valid
Follow this issue
See how GetHuman1348112 fixes it.
This email address isn't valid


Customer service issue
Reported by GetHuman1348112
Oct 15th, 2018 - 2 mons ago
I have an issue with Instagram too
Not resolved
Seen by 2 customers so far
Similar issue to 17082 others
0 customers following this
Follow this issue to see how it gets fixed
GetHuman1348112 started working on this issue
Oct 15th 3:32pm