My daughter is ** years old. Someone created a fake Instagram with her picture and is s...
GetHuman-lynnewol's customer service issue with Instagram from October 2018
Help with my Instagram issue
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GetHuman-lynnewol's next move: go to the Instagram help center.
Instagram doesn't have a customer phone number that is answered by an agent. Instead, GetHuman-lynnewol will want to follow the link below to head to their help center. We will check on GetHuman-lynnewol later to make sure it's all set or try to help escalate.
Before contacting them, items GetHuman-lynnewol may need:
Username on Account, Country you are located, Email on Account, Full Name, and Business Document that proves ownership of business account
Tip from another customer
If you are able to report an issue then go to the app and head to your personal profile on Instagram. If you are signed in, in the top right click the gear button. From there scroll down and click “Report Something” and follow the prompt. You should get an update via email or within the app. Reports can take up to 2 weeks to hear back from.
The issue in GetHuman-lynnewol's own words
My daughter is ** years old. Someone created a fake Instagram with her picture and is sending abusive messages from it. I need to to speak to someone about this situation as soon as possible. The messages that are being sent are legally actionable - the person told the recipient she should "just kill herself". My daughter does not have an email address, instagram, Facebook or snapchat. The picture was taken at an overnight camp my daughter attended this summer and the recipient also went to this camp. This needs to be dealt with immediately - it is extremely serious. The girl who got these messages is understandably devastated. I can be reached at my cell phone ***-***-****
GetHuman-lynnewol did not yet indicate what Instagram should do to make this right.
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