I tried to log into my account this morning on the mobile app, it kicked me out of my a...

GetHuman-maxdesi's customer service issue with Instagram from September 2018

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The issue in GetHuman-maxdesi's own words
I tried to log into my account this morning on the mobile app, it kicked me out of my account saying “the owner has changed the password” - me being the owner of the account, I hadn’t. **I then tried to log into the account, but it said the password was wrong, I then clicked forgot password and it said it sent an email for me to change the password, the email it sent it to wasn’t mine and wasn’t the email I set up the account with. It was a Russian email as it finished with “.ru”.**Please could you either tell me what I need to provide in order to retrieve access to my account or could you please revoke access to the person who has hacked into my account.
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Instagram

Customer service issue
Reported by GetHuman-maxdesi
Sep 22nd, 2018 - 6 mons ago
I have an issue with Instagram too
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Seen by 2 customers so far
Similar issue to 14501 others
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Items needed
Username on Account
Country you are located
Email on Account
Full Name
Business Document that proves ownership of business account
Timeline
GetHuman-maxdesi started working on this issue
Sep 22nd, 2018 3:01pm