Good day. For the past few days I have been trying to log into my instagram account but...

GetHuman-jelenkov's customer service issue with Instagram from September 2018

Help with my Instagram issue
Tip from another customer
If you believe your Instagram account was hacked and need to recover the account then click here https://help.instagram.com/contact/272476913194545?helpref=faq_content enter your username and email to the account, then click “Yes”. A new list should appear below so click “Yes” then “Yes” then “More than 10 weeks” then “2 weeks or less” from there click “Send”. You should be receive a response from Instagram within 24 -72 hours.
The issue in GetHuman-jelenkov's own words
Good day. For the past few days I have been trying to log into my instagram account but with no avail. I hadn't been logged out before that, a few days ago, when I tried to access it, it just showed the start up screen and asked me to log in... However when I try to log in it says my username and email do not belong to an existing account... There hadn't been any kind of contact from your services, so I decided to contact you.. Can you help me recover my account?*Email: *****@***.com*Username: ivana.ouisaitpas*I look forward to your response.*Thank you in advance. Goodbye.
GetHuman-jelenkov did not yet indicate what Instagram should do to make this right.
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Instagram

Customer service issue
Reported by GetHuman-jelenkov
Sep 21st, 2018 - 6 mons ago
I have an issue with Instagram too
Fixed
Seen by 3 customers so far
Similar issue to 14395 others
0 customers following this
Items needed
Username on Account
Country you are located
Email on Account
Full Name
Business Document that proves ownership of business account
Timeline
GetHuman-jelenkov started working on this issue
Sep 21st, 2018 3:01pm
GetHuman-jelenkov shared this issue with friends on Facebook
Sep 21st, 2018 3:04pm
GetHuman-jelenkov indicated the issue is not fixed yet.
Sep 22nd, 2018 5:42pm