I do not receive an email to reset my account password from instagram's "forgot passwor...

GetHuman1172184's customer service issue with Instagram from September 2018

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The issue in GetHuman1172184's own words
I do not receive an email to reset my account password from instagram's "forgot password" prompt, even though I can sucessfully send a message to the same email address linked to that username through the instagram app (*****@***.com). I whitelisted @instagram.com, I checked the email log through gsuite and no emails have been received at all. I either need access to my account with a temp password, or the account deleted so that I can recreate it. **I can be reached at *****@***.com, but put my other email handle (karen@) just to ensure they can reach me
GetHuman1172184 did not yet indicate what Instagram should do to make this right.
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Instagram

Customer service issue
Reported by GetHuman1172184
Sep 20th, 2018 - 6 mons ago
I have an issue with Instagram too
Not resolved
Seen by 8 customers so far
Similar issue to 14311 others
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Items needed
Username on Account
Country you are located
Email on Account
Full Name
Business Document that proves ownership of business account
Timeline
GetHuman1172184 started working on this issue
Sep 20th, 2018 6:38pm