I have been requesting support for my hacked account every day for * weeks now. I have...
GetHuman1165933's customer service issue with Instagram from September 2018
Help with my Instagram issue
First: share to improve GetHuman1165933's odds
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GetHuman1165933's next move: go to the Instagram help center.
Instagram doesn't have a customer phone number that is answered by an agent. Instead, GetHuman1165933 will want to follow the link below to head to their help center. We will check on GetHuman1165933 later to make sure it's all set or try to help escalate.
Before contacting them, items GetHuman1165933 may need:
Username on Account, Country you are located, Email on Account, Full Name, and Business Document that proves ownership of business account
Tip from another customer
If you believe your Instagram account was hacked and need to recover the account then click here https://help.instagram.com/contact/272476913194545?helpref=faq_content enter your username and email to the account, then click “Yes”. A new list should appear below so click “Yes” then “Yes” then “More than 10 weeks” then “2 weeks or less” from there click “Send”. You should be receive a response from Instagram within 24 -72 hours.
The issue in GetHuman1165933's own words
I have been requesting support for my hacked account every day for * weeks now. I have not received an answer. **Someone changed the email address associate with my account and changed my password. I can no longer log into my account. My account details are below. **Username: shanalapin*Email: *****@***.com**Can you please attach my email address (*****@***.com) back to my account (shanalapin). **Please resolve this. It is crazy that it's taking two weeks so far.
GetHuman1165933 did not yet indicate what Instagram should do to make this right.
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