My daughter’s Instagram account has been hacked. They are using all of her posts but t...

GetHuman-larowlan's customer service issue with Instagram from September 2018

13 views | 13765 similar | 0 following
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The issue in GetHuman-larowlan's own words
My daughter’s Instagram account has been hacked. They are using all of her posts but they have changed the profile name and picture. They have also changed the username*password and email associated with the account so she can not access her account. Per Instagrams help support we have tried sending Instagram a picture of her along with her name and birthday (and several other times including her username before she was hacked). Instagram then sends us back a generic email about recovering the account which is of no help. Below is a link to the hacked account. All posts are my daughters but all profile information has been changed. Since email*username*password was changed when it was hacked we have no way to get in to gain access back to the account. The original username of the account was laura.rowland (the email given below is my email, not my daughters)**https:**www.instagram.com*goramardiana*

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Instagram

Customer service issue
Reported by GetHuman-larowlan
Sep 16th, 2018 - 3 years ago
Fixed
Seen by 13 customers so far
Similar issue to 13765 others
0 customers following this
Items needed
Username on Account
Country you are located
Email on Account
Full Name
Business Document that proves ownership of business account

Timeline

GetHuman-larowlan started working on this issue
Sep 16th, 2018 12:56pm
GetHuman-larowlan indicated the issue is not fixed yet.
Sep 17th, 2018 9:41pm
GetHuman-larowlan indicated the issue is not fixed yet.
Sep 20th, 2018 12:42am
GetHuman-larowlan indicated the issue is not fixed yet.
Sep 21st, 2018 7:46pm
GetHuman-larowlan indicated the issue is not fixed yet.
Sep 22nd, 2018 1:46pm
GetHuman-larowlan indicated the issue is not fixed yet.
Sep 22nd, 2018 3:46pm
GetHuman-larowlan indicated the issue is not fixed yet.
Sep 22nd, 2018 6:25pm
GetHuman-larowlan indicated the issue is not fixed yet.
Sep 24th, 2018 4:36pm
GetHuman-larowlan indicated the issue is not fixed yet.
Sep 26th, 2018 5:50pm

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