Account Hacked by Russian email address and Instagram is ignoring me

GetHuman-bornonam's customer service issue with Instagram from September 2018

4 views | 13598 similar | 0 following
Help with my Instagram issue
GetHuman-bornonam's next move: find and follow the right step-by-step guide.
Instagram doesn't have a customer phone number that is answered by an agent. Instead, GetHuman-bornonam will need to dig through the advice provided by Instagram, other customers and consumer advocacy websites like GetHuman. Here are some instructions we've written for similar issues- hopefully GetHuman-bornonam can let us know if they help or not.
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Top Tip from another customer
If you believe your Instagram account was hacked and need to recover the account then click here https://help.instagram.com/contact/272476913194545?helpref=faq_content enter your username and email to the account, then click “Yes”. A new list should appear below so click “Yes” then “Yes” then “More than 10 weeks” then “2 weeks or less” from there click “Send”. You should be receive a response from Instagram within 24 -72 hours.
The issue in GetHuman-bornonam's own words
Log in and regain control of my account ... My account was hacked, email and phone number changed, profile pic changed, and profile changed to public... and Instagram will not get back to me to help me. At first, they asked me to send a picture of myself holding up a code, which I did, then told me they cant help me. I’ve sent about ** emails. No response. It’s now a russian email address??
My facebook is NOT linked to my Instagram, and all attempts to contact Instagram about this lead to “Sign in with your facebook”
I want control over my own content, and I want it set to private
Had this account for at least * years
I’ve emailed Instagram and followed all instructions. I havent been able to log in for two months!
How GetHuman-bornonam fixed the problem

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Instagram

Instagram App
Customer service issue
Reported by GetHuman-bornonam
Sep 14th, 2018 - 2 years ago
Fixed
Seen by 4 customers so far
Similar issue to 13598 others
0 customers following this
Items needed
Username on Account
Country you are located
Email on Account
Full Name
Business Document that proves ownership of business account

Timeline

GetHuman-bornonam started working on this issue
Sep 14th, 2018 6:51pm
GetHuman-bornonam indicated the issue is not fixed yet.
Sep 14th, 2018 6:52pm

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