My moms account (eyesbluenancy) got hacked. Today a pornografig video was posted on her...

GetHuman-dalvinva's customer service issue with Instagram from August 2018

Help with my Instagram issue
Tip from another customer
If you believe your Instagram account was hacked and need to recover the account then click here https://help.instagram.com/contact/272476913194545?helpref=faq_content enter your username and email to the account, then click “Yes”. A new list should appear below so click “Yes” then “Yes” then “More than 10 weeks” then “2 weeks or less” from there click “Send”. You should be receive a response from Instagram within 24 -72 hours.
The issue in GetHuman-dalvinva's own words
My moms account (eyesbluenancy) got hacked. Today a pornografig video was posted on her account. She had no part in this. She wasnt the one who posted it. Next to the video there some text in another laguage. My mom is extremely in shock and doesnt know how to fix it. She isnt able to log in anymore. So would it be possible for her to get her account back? If that isnt possible it fine to delete the account, as long as the post is gone its okay.**Thanks in advance
GetHuman-dalvinva did not yet indicate what Instagram should do to make this right.
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Instagram

Customer service issue
Reported by GetHuman-dalvinva
Aug 28th, 2018 - 4 mons ago
I have an issue with Instagram too
Fixed
Seen by 3 customers so far
Similar issue to 11298 others
0 customers following this
Items needed
Username on Account
Country you are located
Email on Account
Full Name
Business Document that proves ownership of business account
Timeline
GetHuman-dalvinva started working on this issue
Aug 28th 10:25am
GetHuman-dalvinva indicated the issue is not fixed yet.
Aug 28th 1:18pm