My instagram account was hacked a week ago. I discovered that my username mckenzy** no...

GetHuman-kenzylue's customer service issue with Instagram from August 2018

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Help with my Instagram issue
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Top Tip from another customer
If you believe your Instagram account was hacked and need to recover the account then click here https://help.instagram.com/contact/272476913194545?helpref=faq_content enter your username and email to the account, then click “Yes”. A new list should appear below so click “Yes” then “Yes” then “More than 10 weeks” then “2 weeks or less” from there click “Send”. You should be receive a response from Instagram within 24 -72 hours.
The issue in GetHuman-kenzylue's own words
My instagram account was hacked a week ago. I discovered that my username mckenzy** no longer exsisted and was changed to nuandiskenna. All my account information was replaced including e-mail, password, username and profile picture to this Nuandis Kenna? This account does not belong to her. It’s extreamly concerning since I share private photos of my family and son. This is a huge safety issue. Here is the link to my Instagram account... https:**www.instagram.com*nuandiskenna* *I can’t seem to get anywhere with instagram support and feel I have tried everything to regain control of my hacked account. Please please I need help to get this resolved and happy to send any verification needed to prove that it is in fact my account.

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Instagram

Customer service issue
Reported by GetHuman-kenzylue
Aug 28th, 2018 - 3 years ago
Fixed
Seen by 15 customers so far
Similar issue to 11292 others
0 customers following this
Items needed
Username on Account
Country you are located
Email on Account
Full Name
Business Document that proves ownership of business account

Timeline

GetHuman-kenzylue started working on this issue
Aug 28th, 2018 7:34am
GetHuman-kenzylue indicated the issue is not fixed yet.
Aug 28th, 2018 3:17pm
GetHuman-kenzylue indicated the issue is not fixed yet.
Aug 29th, 2018 3:43pm
GetHuman-kenzylue indicated the issue is not fixed yet.
Aug 31st, 2018 2:39pm

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