Hi , you see my class has an instagram account that everyone doesn't have an access to...

GetHuman1038127's customer service issue with Instagram from August 2018

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Help with my Instagram issue
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GetHuman1038127's next move: go to the Instagram help center.
Instagram doesn't have a customer phone number that is answered by an agent. Instead, GetHuman1038127 will want to follow the link below to head to their help center. We will check on GetHuman1038127 later to make sure it's all set or try to help escalate.
Tip from another customer
If you believe your Instagram account was hacked and need to recover the account then click here https://help.instagram.com/contact/272476913194545?helpref=faq_content enter your username and email to the account, then click “Yes”. A new list should appear below so click “Yes” then “Yes” then “More than 10 weeks” then “2 weeks or less” from there click “Send”. You should be receive a response from Instagram within 24 -72 hours.
The issue in GetHuman1038127's own words
Hi , you see my class has an instagram account that everyone doesn't have an access to the password but unfortunately someone has been very rude to one of our friends like saying**. Go kill yourself**. I wanna see you cry**. Saying she is worthless**. Saying everybody hates her and wants her out of our lives*Though no one has admitted this can u guys help track devices active with the account of @grade*.* around the time of **.**-**.** WIB or west Indonesian time **Thank you**(Btw the profile pic is basically saying AMAZING *.* with red and turquoise mid blue with white waves background)
GetHuman1038127 did not yet indicate what Instagram should do to make this right.
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Instagram

Customer service issue
Reported by GetHuman1038127
Aug 26th, 2018 - 4 mons ago
I have an issue with Instagram too
Not resolved
Seen by 2 customers so far
Similar issue to 11087 others
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Items needed
Username on Account
Country you are located
Email on Account
Full Name
Business Document that proves ownership of business account
Timeline
GetHuman1038127 started working on this issue
Aug 26th 1:34pm