I want access to my two year old Instagram account but I have no recollection of the em...

GetHuman-murphyh's customer service issue with Instagram from August 2018

7 views | 11080 similar | 0 following
Help with my Instagram issue
GetHuman-murphyh's next move: find and follow the right step-by-step guide.
Instagram doesn't have a customer phone number that is answered by an agent. Instead, GetHuman-murphyh will need to dig through the advice provided by Instagram, other customers and consumer advocacy websites like GetHuman. Here are some instructions we've written for similar issues- hopefully GetHuman-murphyh can let us know if they help or not.
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The issue in GetHuman-murphyh's own words
I was trying to get into my old account so that I may delete it as I now have a new account. ... I want access to my two year old Instagram account but I have no recollection of the email I used to create the account. I know that the email address was a hotmail account that begin with an H and ended in an L but the rest is beyond me.
It is frustrating because there is not real advice on the Help Center that is specific to my issue and there is no chance for me to prove ownership of the account.
I want Instagram to grant me access to my account so that I may delete the account upon logging in. I am able to prove that it is my account.
I am a good customer to Instagram as I have a long running and active Instagram page separate to the one in question. I have never violated Community Guidelines and I try to report those who do.
I have tried to contact Hotmail and Microsoft but they have not been able to do much other than refer me to Instagram Support.
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Instagram

Customer service issue
Reported by GetHuman-murphyh
Aug 26th, 2018 - 3 years ago
Fixed
Seen by 7 customers so far
Similar issue to 11080 others
0 customers following this
Items needed
Username on Account
Country you are located
Email on Account
Full Name
Business Document that proves ownership of business account

Timeline

GetHuman-murphyh started working on this issue
Aug 26th, 2018 1:07pm
GetHuman-murphyh indicated the issue is not fixed yet.
Aug 26th, 2018 1:08pm

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