I have used my account bgoldman** for five years. I am in New York City right now. I tr...

GetHuman-dzaroh's customer service issue with Instagram from August 2018

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The issue in GetHuman-dzaroh's own words
I have used my account bgoldman** for five years. I am in New York City right now. I tried to connect it to *****@***.com before but it didn't work. I do not have this email attached to my account. I tried to reset but it said j*******a@m***.ru has my account with their email and changed my account to the name zulugisnatalie and changed my profile picture. This is not me and I am very concerned. I want my account changed back.
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Instagram

Customer service issue
Reported by GetHuman-dzaroh
Aug 24th, 2018 - 4 mons ago
I have an issue with Instagram too
Fixed
Seen by 6 customers so far
Similar issue to 10924 others
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Items needed
Username on Account
Country you are located
Email on Account
Full Name
Business Document that proves ownership of business account
Timeline
GetHuman-dzaroh started working on this issue
Aug 24th 6:23pm
GetHuman-dzaroh indicated the issue is not fixed yet.
Aug 24th 7:29pm
GetHuman-dzaroh indicated the issue is not fixed yet.
Aug 24th 9:16pm
GetHuman-dzaroh confirmed the issue is fixed. Hooray!
Aug 26th 3:09pm