My account got hacked (the hacker changed my password and associated email) and I went...

GetHuman-andiethr's customer service issue with Instagram from August 2018

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Help with my Instagram issue
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The issue in GetHuman-andiethr's own words
My account got hacked (the hacker changed my password and associated email) and I went through Instagram's help platform. After confirming that I owned the account with a photo of myself and a given code, it took a week for them to send me a link to reset my password. I reset the password and then Instagram flagged that as suspicious activity and required a security confiirmation code - it could only be sent to the email of the hacker (the email that had changed it too). So I'm stuck again. It doesn't seem like they read my original message at all.
GetHuman-andiethr did not yet indicate what Instagram should do to make this right.
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Instagram

Customer service issue
Reported by GetHuman-andiethr
Aug 11th, 2018 - a yr ago
I have an issue with Instagram too
Fixed
Seen by 4 customers so far
Similar issue to 9237 others
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Items needed
Username on Account
Country you are located
Email on Account
Full Name
Business Document that proves ownership of business account
Timeline
GetHuman-andiethr started working on this issue
Aug 11th, 2018 4:37am
GetHuman-andiethr indicated the issue is not fixed yet.
Aug 11th, 2018 3:48pm
GetHuman-andiethr indicated the issue is not fixed yet.
Aug 12th, 2018 2:44pm