I'm unable to block an account that is harassing me and they refuse to leave me alone...
GetHuman-solielcx's customer service issue with Instagram from August 2018
Help with my Instagram issue
Tip from another customer
If you are able to report an issue then go to the app and head to your personal profile on Instagram. If you are signed in, in the top right click the gear button. From there scroll down and click “Report Something” and follow the prompt. You should get an update via email or within the app. Reports can take up to 2 weeks to hear back from.
The issue in GetHuman-solielcx's own words
Report a grown man for repeatedly harrassing me (teenage girl) ... I'm unable to block an account that is harassing me and they refuse to leave me alone. It started as a comment thread but he entered my direct messages with racial, sexist, and ableist slurs. I've reported him but nothing is happening.
I am a child, and this man was saying filthy things which triggered an anxiety attack
Deleting @regray** from Instagram
I've been on instagram for a couple years, and this is not the first time this has happened.
Reporting for harrassment did nothing, "didnt violate community guidelines".
I have an issue with Instagram too
How GetHuman-solielcx fixed the problem
We are waiting for GetHuman-solielcx to fix the problem and share the solution with the rest of us customers.
Please help with my Instagram issue
Find similar issues & fixes
Follow other customers in the midst of the same issue or find a prior solution.