I'm unable to block an account that is harassing me and they refuse to leave me alone...

GetHuman-solielcx's customer service issue with Instagram from August 2018

Help with my Instagram issue
Tip from another customer
If you are able to report an issue then go to the app and head to your personal profile on Instagram. If you are signed in, in the top right click the gear button. From there scroll down and click “Report Something” and follow the prompt. You should get an update via email or within the app. Reports can take up to 2 weeks to hear back from.
The issue in GetHuman-solielcx's own words
Report a grown man for repeatedly harrassing me (teenage girl) ... I'm unable to block an account that is harassing me and they refuse to leave me alone. It started as a comment thread but he entered my direct messages with racial, sexist, and ableist slurs. I've reported him but nothing is happening.
I am a child, and this man was saying filthy things which triggered an anxiety attack
Deleting @regray** from Instagram
I've been on instagram for a couple years, and this is not the first time this has happened.
Reporting for harrassment did nothing, "didnt violate community guidelines".
I have an issue with Instagram too
How GetHuman-solielcx fixed the problem
We are waiting for GetHuman-solielcx to fix the problem and share the solution with the rest of us customers.
Please help with my Instagram issue
Do you have a customer issue as well?
We can help you get Instagram's attention and get better help faster. Tap below to get started.
Having Instagram issues too?
Get tips from pros & other customers, and get it handled faster:
For better results, write at least 100 characters
How would Instagram email you?
This email address isn't valid

Instagram

Instagram
Customer service issue
Reported by GetHuman-solielcx
Aug 9th, 2018 - 8 mons ago
I have an issue with Instagram too
Fixed
Seen by 7 customers so far
Similar issue to 8960 others
0 customers following this
Items needed
Username on Account
Country you are located
Email on Account
Full Name
Business Document that proves ownership of business account
Timeline
GetHuman-solielcx started working on this issue
Aug 9th, 2018 12:50am
GetHuman-solielcx indicated the issue is not fixed yet.
Aug 15th, 2018 7:17pm
GetHuman-solielcx indicated the issue is not fixed yet.
Aug 15th, 2018 7:18pm
GetHuman-solielcx indicated the issue is not fixed yet.
Aug 15th, 2018 7:19pm
GetHuman-solielcx indicated the issue is not fixed yet.
Aug 15th, 2018 7:21pm
GetHuman-solielcx indicated the issue is not fixed yet.
Aug 15th, 2018 7:22pm