Hi. My instagram account has been hacked and the hacker has changed both the email and...

GetHuman-sofie_k's customer service issue with Instagram from July 2018

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1 following
Help with my Instagram issue
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Instagram doesn't have a customer phone number that is answered by an agent. Instead, GetHuman-sofie_k will need to dig through the advice provided by Instagram, other customers and consumer advocacy websites like GetHuman. Here are some instructions we've written for similar issues- hopefully GetHuman-sofie_k can let us know if they help or not.
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Username on Account, Country you are located, Email on Account, Full Name, and Business Document that proves ownership of business account
Top Tip from another customer
If you believe your Instagram account was hacked and need to recover the account then click here https://help.instagram.com/contact/272476913194545?helpref=faq_content enter your username and email to the account, then click “Yes”. A new list should appear below so click “Yes” then “Yes” then “More than 10 weeks” then “2 weeks or less” from there click “Send”. You should be receive a response from Instagram within 24 -72 hours.
The issue in GetHuman-sofie_k's own words
Hi. My instagram account has been hacked and the hacker has changed both the email and the phonenumber so there is no way for me to get in and fix it.****I got an email that someone changed the email and phonenumber from you but the link that says "recert this change" does not work....****Kan you help me?***The email i had connected to instagram was *****@***.com *The hacker has changed it to *****@***.com**The username is sofiekjellver**Kind regards sofie
GetHuman-sofie_k did not yet indicate what Instagram should do to make this right.
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Customer service issue
Reported by GetHuman-sofie_k
Jul 18th, 2018 - a yr ago
I have an issue with Instagram too
Not resolved
Seen by 4 customers so far
Similar issue to 6407 others
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GetHuman-sofie_k started working on this issue
Jul 18th, 2018 2:18am