GetHuman-judyge's customer service issue with Instagram from July 2018
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Help with my Instagram issue
GetHuman-judyge's next move: find and follow the right step-by-step guide.
Instagram doesn't have a customer phone number that is answered by an agent. Instead, GetHuman-judyge will need to dig through the advice provided by Instagram, other customers and consumer advocacy websites like GetHuman. Here are some instructions we've written for similar issues- hopefully GetHuman-judyge can let us know if they help or not.
If you don't see a guide here that matches the problem you are having, please see if Instagram has better answers for you: Instagram Help Center
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The issue in GetHuman-judyge's own words
My daughter has deleted all her direct messages with someone and I’d like to retrieve them as I suspect there is inappropriate content in the messages.**My daughter’s account is *iloveminyoongi* and the other account is yyonnggiii
I suspect @yyonnggiii is posing as an ** year old girl and writing inappropriate content to my daughter. I need the deleted messages retrieved so as I have evidence to present to the police.
Retrieve all the messages sent and received. Please contact me on email if you would like my phone number if you need to speak to me.
I’ve tried contacting the police. The police require the transcript of direct messages between @yyonnggiii and my daughter @*iloveminyoongi* before they can take the matter further. *Thank you so much for your assistance in this matter
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