Someone hacked my account and posted inappropriate pics and changed the name on it. *Th...

GetHuman842516's customer service issue with Instagram from July 2018

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Help with my Instagram issue
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GetHuman842516's next move: find and follow the right step-by-step guide.
Instagram doesn't have a customer phone number that is answered by an agent. Instead, GetHuman842516 will need to dig through the advice provided by Instagram, other customers and consumer advocacy websites like GetHuman. Here are some instructions we've written for similar issues- hopefully GetHuman842516 can let us know if they help or not.
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Before contacting them, items GetHuman842516 may need:
Username on Account, Country you are located, Email on Account, Full Name, and Business Document that proves ownership of business account
Top Tip from another customer
If you believe your Instagram account was hacked and need to recover the account then click here enter your username and email to the account, then click “Yes”. A new list should appear below so click “Yes” then “Yes” then “More than 10 weeks” then “2 weeks or less” from there click “Send”. You should be receive a response from Instagram within 24 -72 hours.
The issue in GetHuman842516's own words
Someone hacked my account and posted inappropriate pics and changed the name on it. *They changed it to *benedict******shad*Name listed is antoni Schmitt. **My name is Laura tanner Gilbert. This is the second time this has happened. I received an email stating that I would have to send a pic to you which is ridiculous. I’d like that account deleted since name and login has been changed and I can’t even login to change username and get those inappropriate pics off.
GetHuman842516 did not yet indicate what Instagram should do to make this right.
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Customer service issue
Reported by GetHuman842516
Jul 2nd, 2018 - a yr ago
I have an issue with Instagram too
Not resolved
Seen by 4 customers so far
Similar issue to 4958 others
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GetHuman842516 started working on this issue
Jul 2nd, 2018 5:22pm