I had an email that my password had been changed, which I did not do - I went to respon...

GetHuman-golfbrid's customer service issue with Instagram from July 2018

Help with my Instagram issue
Top Tip from another customer
If you believe your Instagram account was hacked and need to recover the account then click here https://help.instagram.com/contact/272476913194545?helpref=faq_content enter your username and email to the account, then click “Yes”. A new list should appear below so click “Yes” then “Yes” then “More than 10 weeks” then “2 weeks or less” from there click “Send”. You should be receive a response from Instagram within 24 -72 hours.
The issue in GetHuman-golfbrid's own words
I had an email that my password had been changed, which I did not do - I went to respond but my account had already been taken over by kendrick******michal. Also known as Chasity von - they are using all my photos and "friends" - I tried to ban and report them as told by the instructions on the ***-***-**** phone number. My daughters have also tried to report it. I tried to make a new account and it would not let me use the same name - it changed the account name so I do not have an account currently. The account is currently reaching out to my "friends" and I do not know how to stop it or delete it. The account was originally under the name debbiblean.
GetHuman-golfbrid did not yet indicate what Instagram should do to make this right.
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Customer service issue
Reported by GetHuman-golfbrid
Jul 1st, 2018 - 10 mons ago
I have an issue with Instagram too
Seen by 5 customers so far
Similar issue to 4881 others
0 customers following this
Items needed
Username on Account
Country you are located
Email on Account
Full Name
Business Document that proves ownership of business account
GetHuman-golfbrid started working on this issue
Jul 1st, 2018 4:01pm
GetHuman-golfbrid indicated the issue is not fixed yet.
Jul 1st, 2018 10:00pm