My Instagram is hacked. I got an email saying that my password had been changed when I...

GetHuman-titan_lo's customer service issue with Instagram from June 2018

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1 following
Help with my Instagram issue
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GetHuman-titan_lo's next move: go to the Instagram help center.
Instagram doesn't have a customer phone number that is answered by an agent. Instead, GetHuman-titan_lo will want to follow the link below to head to their help center. We will check on GetHuman-titan_lo later to make sure it's all set or try to help escalate.
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Before contacting them, items GetHuman-titan_lo may need:
Username on Account, Country you are located, Email on Account, Full Name, and Business Document that proves ownership of business account
Top Tip from another customer
If you believe your Instagram account was hacked and need to recover the account then click here enter your username and email to the account, then click “Yes”. A new list should appear below so click “Yes” then “Yes” then “More than 10 weeks” then “2 weeks or less” from there click “Send”. You should be receive a response from Instagram within 24 -72 hours.
The issue in GetHuman-titan_lo's own words
My Instagram is hacked. I got an email saying that my password had been changed when I hadn’t changed it. They changed the username password and email connected to the account. I tried logging in through Facebook and it just created a new account. The old username was moliver*** and it has been changed to hunter*******arlen. The email that was connected to it was *****@***.com. I just want access to my Instagram back please
GetHuman-titan_lo did not yet indicate what Instagram should do to make this right.
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Customer service issue
Reported by GetHuman-titan_lo
Jun 27th, 2018 - a yr ago
I have an issue with Instagram too
Not resolved
Seen by 4 customers so far
Similar issue to 4491 others
1 customer following this
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GetHuman-titan_lo started working on this issue
Jun 27th, 2018 1:23am