How get know that who's message

GetHuman-teepu's customer service issue with Instagram from June 2018

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Help with my Instagram issue
First: share to improve GetHuman-teepu's odds
Strength in numbers! Companies respond better when others are watching.
GetHuman-teepu's next move: try the Instagram help center again.
Instagram doesn't have a customer phone number that is answered by an agent. Instead, GetHuman-teepu will want to follow the link below to head to their help center. We will check on GetHuman-teepu later to make sure it's all set or try to help escalate.
Before contacting them, items GetHuman-teepu may need:
Username on Account, Country you are located, Email on Account, Full Name, and Business Document that proves ownership of business account
Tip from another customer
If you are able to report an issue then go to the app and head to your personal profile on Instagram. If you are signed in, in the top right click the gear button. From there scroll down and click “Report Something” and follow the prompt. You should get an update via email or within the app. Reports can take up to 2 weeks to hear back from.
The issue in GetHuman-teepu's own words
The problem: How get know that who's message
GetHuman-teepu did not yet indicate what Instagram should do to make this right.
I have an issue with Instagram too
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Instagram

Customer service issue
Reported by GetHuman-teepu
Jun 24th, 2018 - 4 mons ago
I have an issue with Instagram too
Not resolved
Seen by 2 customers so far
Similar issue to 4265 others
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Timeline
GetHuman-teepu started working on this issue
Jun 24th 10:04am