How get know that who's message

GetHuman-teepu's customer service issue with Instagram from June 2018

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Help with my Instagram issue
Before contacting them, items GetHuman-teepu may need:
Username on Account, Country you are located, Email on Account, Full Name, and Business Document that proves ownership of business account
GetHuman-teepu's next move: try the Instagram help center again.
Instagram doesn't have a customer phone number that is answered by an agent. Instead, GetHuman-teepu will want to follow the link below to head to their help center. We will check on GetHuman-teepu later to make sure it's all set or try to help escalate.
Tip from another customer
If you are able to report an issue then go to the app and head to your personal profile on Instagram. If you are signed in, in the top right click the gear button. From there scroll down and click “Report Something” and follow the prompt. You should get an update via email or within the app. Reports can take up to 2 weeks to hear back from.
The issue and preferred resolution, in GetHuman-teepu's own words:
The problem I ran into: How get know that who's message
I trust that Instagram will make this right and come up with a resolution that is fair.
Help with my Instagram issue
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Instagram

Customer service issue
Reported by GetHuman-teepu
Jun 24th, 2018 - 2 mons ago
I have an issue with Instagram too
Not resolved
Seen by 2 customers so far
Similar issue to 4265 others
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Timeline
GetHuman-teepu started working on this issue
Jun 24th 10:04am