I run my business using Instagram to receive orders through DM. I'm currently using ads...

GetHuman-flannelb's customer service issue with Instagram from June 2018

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Help with my Instagram issue
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The issue in GetHuman-flannelb's own words
I run my business using Instagram to receive orders through DM. I'm currently using ads every week to drive traffic to my page. All of my order information is in my DMs. I recently noticed when I go back to check order info that several of my DMs are completely missing from the conversation with only the latest message sent showing in the conversation. All of my order info... size,color,price is gone. Please help. *@flannelandbirch
GetHuman-flannelb did not yet indicate what Instagram should do to make this right.
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Instagram

Customer service issue
Reported by GetHuman-flannelb
Jun 6th, 2018 - a yr ago
I have an issue with Instagram too
Fixed
Seen by 5 customers so far
Similar issue to 525 others
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Items needed
Username on Account
Country you are located
Email on Account
Full Name
Business Document that proves ownership of business account
Timeline
GetHuman-flannelb started working on this issue
Jun 6th, 2018 3:34pm
GetHuman-flannelb indicated the issue is not fixed yet.
Jun 6th, 2018 5:23pm