my instagram account was hacked and the hacker change my p***word also my email so i ca...

GetHuman754256's customer service issue with Instagram from June 2018

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15 similar
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1 following
Help with my Instagram issue
Before contacting them, items GetHuman754256 may need:
Username on Account, Country you are located, Email on Account, Full Name, and Business Document that proves ownership of business account
GetHuman754256's next move: try the Instagram help center again.
Instagram doesn't have a customer phone number that is answered by an agent. Instead, GetHuman754256 will want to follow the link below to head to their help center. We will check on GetHuman754256 later to make sure it's all set or try to help escalate.
Tip from another customer
If you believe your Instagram account was hacked and need to recover the account then click here https://help.instagram.com/contact/272476913194545?helpref=faq_content enter your username and email to the account, then click “Yes”. A new list should appear below so click “Yes” then “Yes” then “More than 10 weeks” then “2 weeks or less” from there click “Send”. You should be receive a response from Instagram within 24 -72 hours.
The issue and preferred resolution, in GetHuman754256's own words:
my instagram account was hacked and the hacker change my p***word also my email so i cant get to receive any code to reset my account.*my account is xoxo*ashana* i was hoping that u can help by deleting this account on instagram so they will no longer be access to it .an i no i will lose the account but thats ok so please help me
I trust that Instagram will make this right and come up with a resolution that is fair.
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Instagram

Customer service issue
Reported by GetHuman754256
Jun 5th, 2018 - 19d ago
I have an issue with Instagram too
Not resolved
Seen by 10 customers so far
Similar issue to 15 others
1 customer following this
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Timeline
GetHuman754256 started working on this issue
Jun 5th 10:43pm