My account was stolen by a hacker about * days ago. It is my business account and has...

GetHuman754222's customer service issue with Instagram from June 2018

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Help with my Instagram issue
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Waiting to see what went wrong with our suggestion for how to get Instagram help.
Tip from another customer
If you believe your Instagram account was hacked and need to recover the account then click here https://help.instagram.com/contact/272476913194545?helpref=faq_content enter your username and email to the account, then click “Yes”. A new list should appear below so click “Yes” then “Yes” then “More than 10 weeks” then “2 weeks or less” from there click “Send”. You should be receive a response from Instagram within 24 -72 hours.
The issue and preferred resolution, in GetHuman754222's own words:
My account was stolen by a hacker about * days ago. It is my business account and has **,*** followers. I've put in multiple tickets, but no response yet from IG. Please help. My original acct is @cl***icmustangz but it was changed to @oldcarzdaily but the hacker and it went silent for a few days. It went back up yesterday. I have a new acct called @cl***icmustangz as a placeholder so I can keep my IG name.
I trust that Instagram will make this right and come up with a resolution that is fair.
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Instagram

Customer service issue
Reported by GetHuman754222
Jun 5th, 2018 - 19d ago
I have an issue with Instagram too
Not resolved
Seen by 1 customer so far
Similar issue to 91 others
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Items needed
Username on Account
Country you are located
Email on Account
Full Name
Business Document that proves ownership of business account
Timeline
GetHuman754222 started working on this issue
Jun 5th 10:39pm