I cannot access to GIF feature worst part is I feel like am using a telephone for Insta...

GetHuman-honeysus's customer service issue with Instagram from June 2018

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The issue in GetHuman-honeysus's own words
I cannot access to GIF feature worst part is I feel like am using a telephone for Instagram . I've updated my phone and also i reinstalled updated version of Instagram but still I dnt even see gif feature ! My sister uses same hand set (Lenovo vibe k*) mine is K* she can access but why not me ? Seen many YouTube tutorials for accessing ..still no use am very frustated do something.
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Customer service issue
Reported by GetHuman-honeysus
Jun 5th, 2018 - 8 mons ago
I have an issue with Instagram too
Not resolved
Seen by 5 customers so far
Similar issue to 187 others
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Items needed
Username on Account
Country you are located
Email on Account
Full Name
Business Document that proves ownership of business account
GetHuman-honeysus started working on this issue
Jun 5th, 2018 9:29am