My name is Melanie True and my instagram was hacked on may **th my user name was “truef...

GetHuman-mandbtru's customer service issue with Instagram from June 2018

Help with my Instagram issue
The issue in GetHuman-mandbtru's own words
My name is Melanie True and my instagram was hacked on may **th my user name was “truefam*” but it was changed to “avery*******graham”. They changed my email address and password as well. My email address is *****@***.com. I have personal photos as well as my children on there over the past * years I’ve tried emailing Instagram and sent in a photo of myself holding up a piece of paper with my info and a number on it but still have not gotten it back or a response from them. Please help!
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Instagram

Customer service issue
Reported by GetHuman-mandbtru
Jun 4th, 2018 - 6 mons ago
I have an issue with Instagram too
Fixed
Seen by 6 customers so far
Similar issue to 83 others
1 customer following this
Items needed
Username on Account
Country you are located
Email on Account
Full Name
Business Document that proves ownership of business account
Timeline
GetHuman-mandbtru started working on this issue
Jun 4th 6:40pm
GetHuman-mandbtru indicated the issue is not fixed yet.
Jun 7th 7:41pm
GetHuman-mandbtru indicated the issue is not fixed yet.
Jun 7th 7:41pm