My instagram got hacked one week ago! Sent emails to support, they asked for the pictur...

GetHuman-shumanma's customer service issue with Instagram from June 2018

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Help with my Instagram issue
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Username on Account, Country you are located, Email on Account, Full Name, and Business Document that proves ownership of business account
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The issue and preferred resolution, in GetHuman-shumanma's own words:
My instagram got hacked one week ago! Sent emails to support, they asked for the picture with the code on the paper, i sent them twice but no responce!!**My instagram is now called shad********willian and before it was shhuman. They changed email, phone number and p***word so now I cannot log in! Please help! My email used to be *****@***.com
I trust that Instagram will make this right and come up with a resolution that is fair.
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Instagram

Customer service issue
Reported by GetHuman-shumanma
Jun 2nd, 2018 - 16d ago
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GetHuman-shumanma started working on this issue
Jun 2nd 11:30am