I can not get into my Instagram account susangail*. Will not accept my password. When...

GetHuman-susangai's customer service issue with Instagram from May 2018

196 similar
0 following
Help with my Instagram issue
First: share to improve GetHuman-susangai's odds
Strength in numbers! Companies respond better when others are watching.
GetHuman-susangai's next move: go to the Instagram help center.
Instagram doesn't have a customer phone number that is answered by an agent. Instead, GetHuman-susangai will want to follow the link below to head to their help center. We will check on GetHuman-susangai later to make sure it's all set or try to help escalate.
Before contacting them, items GetHuman-susangai may need:
Username on Account, Country you are located, Email on Account, Full Name, and Business Document that proves ownership of business account
The issue in GetHuman-susangai's own words
I can not get into my Instagram account susangail*. Will not accept my password. When it asks me to request new password it says it is going to email it to an email address that is not mine. That is on my phone. When I tried on my pc it wants to verify I am not a robot. When I do that and identify the correct blocks it does nothing. I believe I have been hacked. Why else would you say you are sending new password to an email account that is not mine. I have * email accounts and the one you show are not mine. My email accounts are *****@***.com and *****@***.com. Please help me get my Instagram account back up
GetHuman-susangai did not yet indicate what Instagram should do to make this right.
I have an issue with Instagram too
How GetHuman-susangai fixed the problem
We are waiting for GetHuman-susangai to fix the problem and share the solution with the rest of us customers.
Follow this to see how it gets fixed
Do you have a customer issue as well?
We can help you get Instagram's attention and get better help faster. Tap below to get started.
Having Instagram issues too?
Get tips from pros & other customers, and get it handled faster:
For better results, write at least 100 characters
How would Instagram email you?
This email address isn't valid
Follow this issue
See how GetHuman-susangai fixes it.
This email address isn't valid


Customer service issue
Reported by GetHuman-susangai
May 21st, 2018 - 8 mons ago
I have an issue with Instagram too
Not resolved
Seen by 3 customers so far
Similar issue to 196 others
0 customers following this
Follow this issue to see how it gets fixed
GetHuman-susangai started working on this issue
May 21st, 2018 1:45pm