I can not get into my Instagram account susangail*. Will not accept my password. When...

GetHuman-susangai's customer service issue with Instagram from May 2018

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The issue in GetHuman-susangai's own words
I can not get into my Instagram account susangail*. Will not accept my password. When it asks me to request new password it says it is going to email it to an email address that is not mine. That is on my phone. When I tried on my pc it wants to verify I am not a robot. When I do that and identify the correct blocks it does nothing. I believe I have been hacked. Why else would you say you are sending new password to an email account that is not mine. I have * email accounts and the one you show are not mine. My email accounts are *****@***.com and *****@***.com. Please help me get my Instagram account back up
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Instagram

Customer service issue
Reported by GetHuman-susangai
May 21st, 2018 - 6 mons ago
I have an issue with Instagram too
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Seen by 3 customers so far
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Timeline
GetHuman-susangai started working on this issue
May 21st 1:45pm