I tried to acces IG via app, but suddenly it did not work and it offered me only the op...

GetHuman-svobden's customer service issue with Instagram from May 2018

Help with my Instagram issue
Tip from another customer
If you believe your Instagram account was hacked and need to recover the account then click here https://help.instagram.com/contact/272476913194545?helpref=faq_content enter your username and email to the account, then click “Yes”. A new list should appear below so click “Yes” then “Yes” then “More than 10 weeks” then “2 weeks or less” from there click “Send”. You should be receive a response from Instagram within 24 -72 hours.
The issue in GetHuman-svobden's own words
I tried to acces IG via app, but suddenly it did not work and it offered me only the option to create a new account via my FB. I clicked on continue since I was confused, bit then I realised that my old account is no longer there. In my email address I had a message that my password has been changed like three hours before, although I did not requested that. My old account with all my favourite pictures is gone and I don't know what to do :( meantime I started a new account with the same username densvobodova, but I would like to get my old account back, please. Thank you for your help! I signed originally with my address *****@***.com.
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Instagram

Customer service issue
Reported by GetHuman-svobden
May 18th, 2018 - 10 mons ago
I have an issue with Instagram too
Fixed
Seen by 5 customers so far
Similar issue to 53 others
0 customers following this
Items needed
Username on Account
Country you are located
Email on Account
Full Name
Business Document that proves ownership of business account
Timeline
GetHuman-svobden started working on this issue
May 18th, 2018 5:57pm
GetHuman-svobden indicated the issue is not fixed yet.
May 18th, 2018 7:12pm
GetHuman-svobden indicated the issue is not fixed yet.
May 19th, 2018 7:47pm
GetHuman-svobden indicated the issue is not fixed yet.
May 21st, 2018 9:33pm