I ordered a wig from an account called Eva wigs, the lady assured me they were real so...

GetHuman-sydfmos's customer service issue with Instagram from May 2018

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GetHuman-sydfmos's next move: go to the Instagram help center.
Instagram doesn't have a customer phone number that is answered by an agent. Instead, GetHuman-sydfmos will want to follow the link below to head to their help center. We will check on GetHuman-sydfmos later to make sure it's all set or try to help escalate.
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Username on Account, Country you are located, Email on Account, Full Name, and Business Document that proves ownership of business account
Tip from another customer
If you are able to report an issue then go to the app and head to your personal profile on Instagram. If you are signed in, in the top right click the gear button. From there scroll down and click “Report Something” and follow the prompt. You should get an update via email or within the app. Reports can take up to 2 weeks to hear back from.
The issue in GetHuman-sydfmos's own words
I ordered a wig from an account called Eva wigs, the lady assured me they were real so I told her which wig I wanted custom made, she said she takes money through cash app so I sent her the $*** for the wig, she told me she would send the invoice and shipping information and after two days I did not receive it so I went back to message her and our messages were gone, her account was gone, I had not received any wig and she had scammed me and most likely a lot of others of their money. I requested the money back on cash app and she declined it. I need the old messages back but I have no idea how she made them disappear from my account.
GetHuman-sydfmos did not yet indicate what Instagram should do to make this right.
I have an issue with Instagram too
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Instagram

Customer service issue
Reported by GetHuman-sydfmos
May 16th, 2018 - 10 mons ago
I have an issue with Instagram too
Not resolved
Seen by 2 customers so far
Similar issue to 475 others
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Timeline
GetHuman-sydfmos started working on this issue
May 16th, 2018 4:45am