Hello my name is jessica. My sister’s instagram account got hacked today. Whoever it is...

GetHuman-jessieej's customer service issue with Instagram from May 2018

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Help with my Instagram issue
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Waiting to see what went wrong with our suggestion for how to get Instagram help.
Before contacting them, items GetHuman-jessieej may need:
Username on Account, Country you are located, Email on Account, Full Name, and Business Document that proves ownership of business account
Tip from another customer
If you believe your Instagram account was hacked and need to recover the account then click here https://help.instagram.com/contact/272476913194545?helpref=faq_content enter your username and email to the account, then click “Yes”. A new list should appear below so click “Yes” then “Yes” then “More than 10 weeks” then “2 weeks or less” from there click “Send”. You should be receive a response from Instagram within 24 -72 hours.
The issue in GetHuman-jessieej's own words
Hello my name is jessica. My sister’s instagram account got hacked today. Whoever it is changed her email that she has for her instagram and changed her name. She goes to a university and her coaches have her socail media. If anything is posted inappropriately or said she could get in a lot of trouble. She does not want to make a new one cause she has pictures on hers now which are memories. She wants her account back and we need help please.
GetHuman-jessieej did not yet indicate what Instagram should do to make this right.
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Instagram

Customer service issue
Reported by GetHuman-jessieej
May 15th, 2018 - 10 mons ago
I have an issue with Instagram too
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Seen by 7 customers so far
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Timeline
GetHuman-jessieej started working on this issue
May 15th, 2018 6:57pm