Hello, *My name is Hailey Hansen and my account is "@hailey.hansenn". I updates the Ins...

GetHuman-hhansen's customer service issue with Instagram from May 2018

Help with my Instagram issue
The issue in GetHuman-hhansen's own words
Hello, *My name is Hailey Hansen and my account is "@hailey.hansenn". I updates the Instagram app and now I can't login to my account. I have tried everything. The email is used to make the account I no longer have access to. The SMS message is attached to my mothers phone number and keeps logging in to her instagram account instead of mine. I even tried logging in with Facebook and that is not working either. I use Instagram to keep in contact with my summer employers and co-workers, friends and family. I would really really really appreciate it if you could help me. *Thanks, Hailey Hansen
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Instagram

Customer service issue
Reported by GetHuman-hhansen
May 9th, 2018 - a yr ago
I have an issue with Instagram too
Not resolved
Seen by 4 customers so far
Similar issue to 58 others
0 customers following this
Items needed
Username on Account
Country you are located
Email on Account
Full Name
Business Document that proves ownership of business account
Timeline
GetHuman-hhansen started working on this issue
May 9th, 2018 12:42pm
GetHuman-hhansen indicated the issue is not fixed yet.
May 9th, 2018 12:43pm
GetHuman-hhansen indicated the issue is not fixed yet.
May 9th, 2018 1:46pm
GetHuman-hhansen indicated the issue is not fixed yet.
May 9th, 2018 1:47pm