Sending message and it's not going "failed to send"

GetHuman-janidaz's Report something issue with Instagram from April 2018

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Help with my Instagram issue
Before contacting them, items GetHuman-janidaz may need:
Username on Account, Country you are located, Email on Account, Full Name, and Business Document that proves ownership of business account
GetHuman-janidaz's next move: try the Instagram help center again.
Instagram doesn't have a customer phone number that is answered by an agent. Instead, GetHuman-janidaz will want to follow the link below to head to their help center. We will check on GetHuman-janidaz later to make sure it's all set or try to help escalate.
The issue and preferred resolution, in GetHuman-janidaz's own words:
Sending message and it's not going "failed to send"
I trust that Instagram will make this right and come up with a resolution that is fair.
Help with my Instagram issue
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Instagram

Mobile
Report something issue
Reported by GetHuman-janidaz
Apr 23rd, 2018 - 3 mons ago
I have an issue with Instagram too
Not resolved
Seen by 5 customers so far
Similar issue to 6340 others
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