My partner does not have an Instagram, so when he recieved an email from Instagram abou...

GetHuman565884's Recover Account issue with Instagram from April 2018

15 views | 10000 similar | 0 following
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The issue in GetHuman565884's own words
My Instagram account was connected to my partner's email and for work reasons I tried to change it back to my original email (*****@***.com) ... My partner does not have an Instagram, so when he recieved an email from Instagram about the email change, there was a link to revert change, and he clicked it.
Instagram then wanted me to confirm I was the owner by sending a security code to an old email used on the account from my college (*****@***.com). After graduation the university cancels the email account after * semesters. Which I confirmed with them.
I sent Instagram a picture of myself, all this information, and more. I have not heard back. The reason I changed my college email in the first place was becauseknew it wouldn't be valid after graduation. A good resolution would be to allow me to change it back to my original email (*****@***.com) so I can log back into my account. I've had the account for almost * years and I am clearly the owner.
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Instagram

Instagram help center
Recover Account issue
Reported by GetHuman565884
Apr 3rd, 2018 - 5 years ago
Not resolved
Seen by 15 customers so far
Similar issue to 10000 others
0 customers following this
Items needed
Username on Account
Country you are located
Email on Account
Full Name
Business Document that proves ownership of business account

Timeline

GetHuman565884 started working on this issue
Apr 3rd, 2018 4:39pm
GetHuman565884 reviewed the items needed
Apr 3rd, 2018 4:39pm
GetHuman565884 indicated the issue is not fixed yet.
Apr 3rd, 2018 5:29pm
GetHuman565884 indicated the issue is not fixed yet.
Apr 3rd, 2018 5:30pm
GetHuman565884 indicated the issue is not fixed yet.
Apr 3rd, 2018 6:37pm
GetHuman565884 indicated the issue is not fixed yet.
Apr 3rd, 2018 7:08pm
GetHuman565884 indicated the issue is not fixed yet.
Apr 3rd, 2018 7:11pm
GetHuman565884 indicated the issue is not fixed yet.
Apr 4th, 2018 7:18pm
GetHuman565884 indicated the issue is not fixed yet.
Apr 4th, 2018 7:19pm

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