Click and collect - never confirmed. Can't reach customer service

GetHuman4872746's Problem With an Order issue with Ikea from May 2020

Help with my Ikea issue
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Account name, Account email, Account phone number, Account address, and Order number
The issue in GetHuman4872746's own words
Confirm that I can pick up the order I've already paid for. ... Placed click and collect order for Schaumburg, IL location. Order confirmation email instructed that I would get an email when order is ready, and that I should not drive to the store until I get that confirmation. I have not received a confirmation that the order is ready. I need to start driving in about ** minutes to make my scheduled pickup time. Customer service phone number is not working.
It is impossible to reach anyone to get a question answered. The store does not have a direct line, customer service * keeps saying "call failed"
Would like confirmation that my order is ready, or the option to reschedule my pickup time if it is not.
Tried reaching customer service by calling the sales line and pressing * repeatedly and trying different departments. Eventually there is a pre-recorded message stating that they are unable to take my call at this time.
How GetHuman4872746 fixed the problem

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How Do I Track My Ikea Order?How Do I Track My Order from Ikea?How Do I Let Ikea Know About a Problem with My Order?How Do I Cancel an Order with Ikea?How do I return something for a refund to Ikea?
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Click and collect
Problem With an Order issue
Reported by GetHuman4872746
May 26th, 2020 - a year ago
Not resolved
Seen by 17 customers so far
Similar issue to 6525 others
0 customers following this


GetHuman4872746 started working on this issue
May 26th, 2020 7:29pm

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