I spent an hour at my expense, because an item I bought had a piece missing. I live in...

GetHuman-kcaoja's Missing Item issue with Ikea from August 2019

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The issue in GetHuman-kcaoja's own words
I spent an hour at my expense, because an item I bought had a piece missing. I live in the Isle of Man and it was at considerable cost ( boat fare and car hire to buy the items I got) on the phone to someone in Ikea.*The end result was that they cannot send a replacement to me, so I gave them a Liverpool address to have it delivered to. I have had a confirmation email - see attached and my query is:-*Will I have to pay for this?*IKEA Order Confirmation: *********** GRUNDTAL valet stand *** stainless steel*Type*A*Price***.** **.*****.***Distribution Order*Order Number: *********** *Delivery address*JEAN ASHCROFT*APARTMENT **, ** CHEAPSIDE LIVERPOOL L* *DQ*Service summary*Service*Parcel Standard Total service cost*Goods summary*Contact information*Email: *****@***.com Mobile phone: ***********IKEA contact information*Sales Person: Martyn L ************Time Service Type***:** - **:** A*Service Price Tot.*Amount**.** *.***Service Date************Art No****.***.***Qty***Description* By placing your order you agree to our terms and conditions and our privacy policy. https:**www.ikea.com*gb*en*customer-service*terms-and-conditions https:**www.ikea.com*gb*en*customer-service*privacy-policy*Total goods amount* Parcel Standard (A)*Number of packages Weight*Volume*Pay to IKEA****.** KG *.*** dm*************Goods value*VAT*Total amount Excl. VAT*Total amount incl. VAT*Customer signature***.****.** **.*****.*** Payment The currency for all amounts is stated in (GBP)*Category Date

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Missing Item issue
Reported by GetHuman-kcaoja
Aug 5th, 2019 - 3 years ago
Not resolved
Seen by 9 customers so far
Similar issue to 12717 others
0 customers following this


GetHuman-kcaoja started working on this issue
Aug 5th, 2019 2:59pm