I'm checking up on a return order. We returned a mattress at the San Diego Ikea store l...

GetHuman1970045's customer service issue with Ikea from January 2019

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The issue in GetHuman1970045's own words
I'm checking up on a return order. We returned a mattress at the San Diego Ikea store late December, and scheduled a pick up for the mattress (through Ikea). When we placed the return order in the store, and scheduled the pick up, we were told that we should expect a gift card with store credit for the refund amount (almost $*,***) in the mail within * weeks of the pick up. The mattress was picked up by Ikea on *****, but we are still waiting for the refund.
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Ikea

Customer service issue
Reported by GetHuman1970045
Jan 15th, 2019 - 9 mons ago
I have an issue with Ikea too
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Seen by 5 customers so far
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Timeline
GetHuman1970045 started working on this issue
Jan 15th 5:21pm