I ordered the Sandbacken sleeper sofa in June ****. The sleeper trundle mattress was u...
GetHuman1640583's customer service issue with Ikea from November 2018
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The issue in GetHuman1640583's own words
I ordered the Sandbacken sleeper sofa in June ****. The sleeper trundle mattress was unavailable at that time but I placed a backorder for the item. On **** I received an email from IKEA stating the following: "Your order has shipped from IKEA distribution center. Item ********** departed on **** at **:**. No info at FedEx." It's now almost December and I still have not received the mattress. Phone calls get me nowhere. Hoping to get this resolved ASAP. Thank you.
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