I need to file a complaint against Ikea Isreal's customer service. I called, and got a...

GetHuman-amitmar's customer service issue with Ikea from November 2018

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The issue in GetHuman-amitmar's own words
I need to file a complaint against Ikea Isreal's customer service. I called, and got a ticket number in their system, and was asked to email them photos of the damaged product. It has been * weeks, and there is no response.*The product is a sofa, whose pillows started to disintegrate after about * years - not the casing but rather the filling.*The product in question has since been discontinued, and there is no course of action for me other than to file a law suit since I cannot even buy a new pillow to replace the disintegrated one.*Other pillows that I bought at the same time are also showing signs of starting to disintegrate.
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Customer service issue
Reported by GetHuman-amitmar
Nov 1st, 2018 - a mon ago
I have an issue with Ikea too
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GetHuman-amitmar started working on this issue
Nov 1st 10:24am