I purchased my couch on ***. Received on **** with damaged piece. Customer service impo...

GetHuman-seankda's customer service issue with Ikea from October 2018

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The issue in GetHuman-seankda's own words
I purchased my couch on ***. Received on **** with damaged piece. Customer service impossible to reach. Sent email on ****. Received call on ****. Promised I'd receive piece on **** and delivery people would take my damaged piece. Received incorrect piece on *****, delivery person refused to take damaged piece. Spoke to customer support on *****, promised I'd get my replacement *****. Today is ***** and no word from the delivery company. Piece I need is the back of * seater Ratorp NOT THE SEAT. RATORP manual AA-*******-* page *, the piece laying down.
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Ikea

Customer service issue
Reported by GetHuman-seankda
Oct 17th, 2018 - 2 mons ago
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GetHuman-seankda started working on this issue
Oct 17th 12:09am