I was charged for an item that I wanted and the person checking my order out told me th...

GetHuman-kailenbo's customer service issue with Ikea from August 2018

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The issue in GetHuman-kailenbo's own words
I was charged for an item that I wanted and the person checking my order out told me that I had the wrong pieces so he took them off my cart and told me he would take them off my receipt. However the item was the correct one that I did want and unfortunately it was not taken off of my receipt so I ended up paying for it but not receiving it. I have been on hold for over * hours with customer service and would like to have this product replaced or resold to me at a zero cost as I have already paid for it.
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Ikea

Customer service issue
Reported by GetHuman-kailenbo
Aug 26th, 2018 - 4 mons ago
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Seen by 3 customers so far
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GetHuman-kailenbo started working on this issue
Aug 26th 3:55pm